When does the 18 month term begin?The warranty term will begin once the warranty has been paid for, this usually ocurrs at closing. For sellers, you will receive free listing coverage, and the 18-months buyer's coverage will start at closing.
When should I order the warranty? The best time to order the warranty is before your closing so that the coverage can start as soon as you take possession of the home; however, you can order the warranty anytime you want and can set any start date that you want (warranty must be paid for to be valid). Remember, the free 6 months of coverage offer is only good for up to 6 months after the home inspection date.
What happens after I order the warranty? You will receive an email confirmation within 24 hours with the invoice included. If we see that additional information is needed to process the warranty or if you are paying for the warranty outside of closing, we will give you a call.
Can I pay for the warranty directly? Yes, just choose "person ordering warranty-payment not at closing" on the order form and we will call you for payment.
Can the warranty be paid for at closing?Yes, once the warranty is ordered, you will get a confirmation email with the warranty invoice. This can also be sent to the title company/closing attorney so that the warranty amount can be added to the closing documents. On the order form, you will need to note whose funds should be deducted from at closing as per the signed real estate contract.
How do I get listing coverage including the HVAC? If we completed the inspection, simply order the warranty and the seller will have automatic listing coverage until closing. At closing, the warranty can be paid for and the buyer's 18 month term will begin. If an inspection with our company is not completed, the seller can still order our 12 month warranty and will have free listing coverage for up to 6 months leading up to closing. At closing, the warranty can be paid for and the buyer will have the full 12 month term. If the closing never happens, the seller will pay nothing. If a claim is made prior to closing, warranty fee must be paid.
Can I buy the warranty if Veteran Home Inspections did not do the home inspection?Yes, but it will be for 12 months. The 6 free additional months are only available if we complete the home inspection. Even at a 12-month term, this warranty is the best warranty on the market today.
What is the deductible or service call fee?You can choose the $75 or $99 service call fee level (see pricing above). The $75 deductible buy down option increases the warranty price by $75 (however this reduces the deductible for the life of the policy). Many warranties will charge the service call fee each time a component fails; our warranty will only charge the service call fee once per specific component and will not charge you if a repaired component fails again. No matter which service call fee you choose, this warranty will be less expensive on a per month basis and will offer more coverage than any other warranty currently available. It does not matter how inexpensive another warranty company's service call feee is if they do not cover as much as the 18 Month Home Warranty!
What company provides this home warranty? The warranty is backed by Residential Warranty Services, a national home warranty company. We have an affiliation with Residential Warranty Services and we work directly with their owner to ensure the best service for our clients.
What makes this warranty so good?Bottom line, it covers more for less. Be careful of a low cost entry price with other companies because there are usually add on fees if you want complete coverage. With our warranty, you will have direct access to personnel that can help you with any questions, issues, or claims.
What does the no "pre-existing conditions clause" mean? Many warranty companies will say that an appliance or component has a pre-existing condition and will deny coverage. If we inspect the property and deem the appliance or component functional, the item will then be considered to have no pre-existing conditions and will be covered.
Will I get a hardcopy of the warranty package? Yes, the warranty package will be mailed to the address of the covered property.
Can I choose my own contractor for warranty claim repairs? Yes, you can choose to use your own contractor or an "in network" contractor. Please make sure you notify us of the claim and give us a chance to review the estimate prior to any work being completed.
What does the roof leak coverage include?The repair of any new roof leaks will be covered, no matter the age of the roof.
Does this warranty cover underground sewer and water lines?Yes, the underground sewer line from the home to the street or from the home to the septic tank will be covered if a failure occurs. The main water line to the home has the same coverage. This is very important coverage because a home inspector cannot typically view or inspect these pipes.
Can I add mold growth coverage?Yes, visible mold growth coverage can be added for $85 and it will cover the remediation of any new visible mold up to $2000.
Does this warranty cover pools? Pool coverage can be added for $175.This option covers the mechanical components of in-ground pools and spas.
Does this warranty cover septic tank pumping? Septic tank pumping can be added for $35. This option covers one septic tank pumping in case of failure due to a full septic tank.
Will the warranty cover old equipment? Yes, old equipment will be covered with no pre-existing conditions if inspected by Veteran Home Inspections.
The inspector recommended that the HVAC system be serviced and cleaned, will the warranty still cover the system?Yes, it will be covered. It is always good to have the HVAC system fully serviced and cleaned prior to your closing because this is recommended by the manufacturer to be completed annually. Furthermore, there are many components in the system that a home inspector cannot check, but an HVAC contractor can. If the systems were working during the inspection, warranty coverage will apply. If something was not working during the inspection, simply keep documentation that it was repaired and warranty coverage will apply.
What if a component in my home was not working during the inspection? Simply keep documentation that was repaired and warranty coverage will apply.
Will the warranty cover consequential damage from a failure?There is no home warranty that will cover consequential damage such as drywall damage from a roof leak or flooring damage due to a dishwasher leak. The warranty will cover the repair of component failure or leak, but the consequential damage will fall under home owner's insurance.
Will the warranty cover the defects found during the inspection? The warranty is designed to cover items that are working properly when you move in and then later fail. It cannot cover items that are already in a non-working condition prior to the warranty purchase. For example, you cannot buy auto insurance after you have an accident and then ask for a repair to be covered.
Will the warranty cover roof shingles? The warranty will cover the repair of roof leaks, but it is not a roof shingle warranty. For example, it will not cover shingles that are worn, damaged, or have hail damage. It will, however, cover a new roof leak that occurs, no matter the reason.
Does the warranty cover lawn irrigation?No, but it will cover the underground main sewer and water lines.
Will the warranty cover a leaking shower stall?Yes, if it is a plumbing related issue. It will not cover leakage due to failures in the stall itself.
What if my garage disposal breaks and I hire a contractor to make the repair, will the warranty cover this? You can have a contractor of your choice make the repair, we just need to approve the estimate prior to work being completed. If the estimate is approved, you can move ahead with the repair and warranty coverage will apply.
How long do I have to order the warranty after my inspection?If you want to get the 6 free months of coverage making it an 18 month warranty, you must order the warranty within 6 months of the inspection date. You can order a warranty at any other time, with or without an inspection, but it will be a 12 month policy.
Is the 18 Month Warranty as good as the other available home warranties? The 18 Month Home Warranty will typically beat all competing warranties on price, coverage, and length of policy term. If you would like to see a direct comparison between the 18 Month Warranty and another warranty, just email us and we will send it right over.
Can I renew the warranty after the 18 months expires?Yes, you will be able to renew the same coverage for a 12 month term for each year after the 18 months expires.
If I am bringing my current refrigerator and washer/dryer into my new home, will they be covered? Yes
Will the warranty transfer to a new buyer if I sell my home?Yes and with no charge.
Have another question?Email us now for a quick answer!